You will be responsible for initiating and prequalifying financing opportunities for our broker team. This position is central to the customer acquisition process.
Your role is the first link in the customer journey. By effectively evaluating client needs and financial situations, you enable our brokers to focus on qualified opportunities, increasing both conversion rates and overall customer satisfaction.
Responsibilities
- Make initial (warm) calls to validate customer interest
- Identify the client’s needs and requirements in terms of vehicle type, budget, financing, and trade-in by asking relevant questions
- Gather information related to the client's financial situation
- Perform credit prequalification
- Accurately document all client interactions in the CRM for optimal follow-up
Job Qualifications
- Minimum 6 months of experience in a similar role in a call center or BDC
- Experience in the automotive or auto financing sector (an asset)
- Knowledge of CRM tools (an asset)
- Proficiency in both French and English, spoken and written, to serve both Francophone and Anglophone clients
- Spanish proficiency (an asset)
- Excellent communication skills
- Autonomy
- Energetic and customer-oriented
- Strong organizational skills
- Results-oriented
- Attentive listening skills
- Professional ethics
Schedule
- Full-time or part-time position depending on your availability
- To be discussed. The schedule is flexible and based on both employee availability and operational needs, including day, evening (until 8:30 PM), and weekend shifts
Working Conditions
- Base salary of $24/hour plus bonuses for each vehicle sold thanks to your initial call
- Comprehensive initial training and ongoing training
- A steady stream of provided leads: no cold calls
- A work environment that is very different from a dealership or a BDC
- No suits or ties required
- A comprehensive group insurance plan (life, disability, dental, medication, paramedical) including telemedicine and an Employee Assistance Program
- A group RRSP
- Vacation time starting in the first year
- Referral bonuses
- Company events
- A fast-growing company with a clear vision
- A collaborative, stimulating, and growth-oriented environment
- Internal advancement opportunities