Reporting to the Director – Customer Experience, the incumbent contributes to the management of after-sales service files, including coordinating interventions and communicating with stakeholders.
Responsibilities
- Gather and document customer requests, analyze each situation, and develop an appropriate action plan.
- Communicate with customers to clearly understand their needs and direct them to the appropriate internal and external resources or suppliers.
- Provide high-quality customer service by answering questions and ensuring effective follow-up on requests.
- Work closely with the Parts Department to identify missing or defective parts in order to assist customers.
- Provide support for missing records during absences or vacations of the person responsible for the role.
- Perform various administrative tasks related to after-sales service.
- Replace the receptionist in case of absence.
Job Qualifications
- Minimum of one year of experience
- Proficiency in both spoken and written French and English
- Autonomy
- Analytical skills
- Listening skills
- Communication skills
- Customer-oriented mindset
- Punctuality
Working Conditions
- 30 hours per week (over 4 or 5 days, as preferred)
- Comprehensive group insurance program (life, disability, dental, prescription drugs, paramedical)
- Telemedicine
- Employee Assistance Program
- Employer-paid social activities
- $500 referral bonus for candidates who are hired
- Management team attentive to employees’ needs
- Relaxed work environment in newly renovated offices